The customer is responsible for shipping the item back and paying** any fees (Duty Fees***)<br>If the product is indeed found defective, we will ship back a replacement product or exchange* to you at our cost.<br>If the product is not found to be defective, there will be a shipping fee to send it back.<br>*We can only exchange your item for a product of equal or greater value.<br>**Any fees for return shipments will be charged directly to your payment method details you provided.<br>** It is recommended you do not ship via UPS as they have high Duty Fees.